Reputation management

PR & Reputation

Management

PR, strategic comms, brand storytelling - we're talking about reputation management.

Your reputation is your most valuable asset - and also the easiest to damage.

One bad review, an angry post, or a careless headline can shape what people think about your business.

That’s why we help hospitality, retail and leisure brands stay in control. We keep your good name in the spotlight, help you respond quickly when things go wrong, and build the kind of trust that brings in bookings, footfall, and long-term loyalty. No smoke and mirrors - just clear, honest work that earns real credibility.

Communications strategy

We help you figure out what to say, how to say it, and who needs to hear it. Whether you’re launching something new, changing direction, or just need to be clearer and more consistent, we’ll create a plan that keeps all your messages aligned and on-brand - across all media.

Media relations

Getting the right people talking about your business starts with building the right relationships. We connect your brand with journalists, bloggers, and influencers who matter to your audience - so you get coverage that feels natural, credible, and genuinely valuable.

Crisis management

When things go wrong, we’re by your side to help you respond quickly and calmly. From writing public statements to handling media enquiries, we make sure your voice stays clear, professional, and reassuring - so you can protect your reputation and move forward with confidence.

Proactive PR

You don’t need to wait for something big to happen to stay in the spotlight. We find and create opportunities to keep your name in front of the right people - through stories, partnerships, events, and ideas that reflect what makes your business worth talking about.

Integrated brand messaging

Customers should get the same great impression of you whether they’re reading a review, visiting your website, or scrolling your social feed. We help you speak with one consistent voice across all your platforms - so your brand always feels trustworthy and recognisable.

Thought leadership

People want to buy from businesses they trust - and trust comes from showing what you know. We help you share your ideas, experience, and point of view in ways that build credibility, spark conversation, and make your business stand out for all the right reasons.

Measurable impact

We don’t just aim for attention - we aim for results. From increased footfall to improved online reviews, we track what matters and show you how your reputation work is supporting your business goals. No guesswork, no fluff - just clear, honest reporting.